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Shipping Policy
Shipping Policy
Shipping Policy
Yes, it's true - we ship worldwide!
All prices on the website include FREE standard shipping worldwide on orders It will take 5-7 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 7 business days for orders to process (for example, if you order on Monday, your order should ship out on Firday or next Monday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. Express shipping options and any other third-party fees are non-r efundable. We cannot be held accountable for any delays caused by the carrier. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).
1. Physical address is necessary. Do NOT leave PO BOX address as DHL / FedEx can't deliver to it.
2. DO NOT authorize DHL /FedEx to leave your package at your door at any circumstances. This causes packages lost often.
3.It needs 6-24 hours for payment verification, we will ship the hair within 7 days after the payment clear. It takes 3-7 working days to deliver.
4. Canada and All European countries except France, the default shipping is DHL-Ecommerce It may take 15-40 workdays delivery. Order over $150 by Fedex. 5-7 workdays delivery time.
Other remote areas: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.
Friendly Reminder
1.When the parcel is delivered to buyersrsquo destination, please sign the parcel within validity period. Normally 5-10 working days.
2.If the package arrived at buyer location, and we are unable to contact buyer get the efficient address information within expiry date. once the package handled by the shipping company destroy or abandon it, both shipping company and us won't take any reposnsibility.
3. For the custom charge problem and buyer refuse the package with no reason, once the package returned to us directly, caused high custom charge, we have rights to refuse sign the package or abandon it.
Yes, it's true - we ship worldwide!
All prices on the website include FREE standard shipping worldwide on orders It will take 5-7 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 7 business days for orders to process (for example, if you order on Monday, your order should ship out on Firday or next Monday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. Express shipping options and any other third-party fees are non-r efundable. We cannot be held accountable for any delays caused by the carrier. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).
1. Physical address is necessary. Do NOT leave PO BOX address as DHL / FedEx can't deliver to it.
2. DO NOT authorize DHL /FedEx to leave your package at your door at any circumstances. This causes packages lost often.
3.It needs 6-24 hours for payment verification, we will ship the hair within 7 days after the payment clear. It takes 3-7 working days to deliver.
4. Canada and All European countries except France, the default shipping is DHL-Ecommerce It may take 15-40 workdays delivery. Order over $150 by Fedex. 5-7 workdays delivery time.
| COUNTRY | CARRIER & TIMING | SHIPPING FEE | TAXES |
| United States | UPS Mail Innovations/UPS SurePost, 3-7 Business Days, UPS 2-Day/Overnight | FREE | Only charged in NY |
| Canada | UPS Mail Innovations International, 2-10 Business Days, Fedex Express available at check-out, 3-7 Business Days | FREE | Charged by Country |
| UK/Germany/France/ Australia/Italy/Spain | UPS Mail Innovations International, 5-15 Business Days, Fedex Express available at checkout, 5-8 Business Days | FREE | Charged by Country |
| Other International¹ | DHL Express, 8-10 Business Days | FREE | Charged by Country |
Friendly Reminder
1.When the parcel is delivered to buyersrsquo destination, please sign the parcel within validity period. Normally 5-10 working days.
2.If the package arrived at buyer location, and we are unable to contact buyer get the efficient address information within expiry date. once the package handled by the shipping company destroy or abandon it, both shipping company and us won't take any reposnsibility.
3. For the custom charge problem and buyer refuse the package with no reason, once the package returned to us directly, caused high custom charge, we have rights to refuse sign the package or abandon it.
